Refund policy

RETURNS AND EXCHANGES

 

Refund Policy

Athletegy has a 30 day return policy; any unwanted items must be shipped/postmarked back to us within 30 days of receipt.  Paid return postage is included with all domestic USA orders.  To obtain an additional copy of your return label, please send a request with your name and order number to info@athletegy.com.  International customers are responsible for any return postage.  Where possible we encourage you to reuse the poly mailer your clothing arrived in. 

 

Returns
You are entitled to return your purchase for a refund or exchange your product/s by submitting or sending notice thereof to Athletegy and postmarking/dispatching the product/s within 30 days of the date on which you have received the product, provided the product has not been materially used or worn.

The notice may be sent to us via an email to info@athletegy.com (i) your order information, and (ii) that you seek to exchange your purchase.

Please include the order number of the transaction with your request. In due course, we will send you a confirmation that we have received your notice and that it is being processed. Please always refer to your order number in all communications with us. You may wish to keep a copy of your return/exchange request for your own records.

Upon sending notification to us of your exchange request, use the provided prepaid return postage label to return the product/s as soon as reasonably practicable but no later than 30 days after purchase.

 

Refund relating to returns

Athletegy will issue a refund of the amount paid to Athletegy. However, if Express shipping has been used, Athletegy will not issue a refund of the original shipping fee. Athletegy will pay the refund within 7 days of the date on which we have received your notice of return/exchange, under the condition that Athletegy has received the product/s from you or if Athletegy has obtained proof that the products have been sent back to Athletegy. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will not be charged extra if another payment method is used.

Please note that Athletegy only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Athletegy then has the right to withhold such amount of the refund.

To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached.

 

Exchanges

Purchased products are exchangeable into a different size and color. All exchanges are based on stock availability. If you have exchanged a product, Athletegy will pay the shipping costs for the new product (ground domestic only).

 

Defective products

If you receive defective products, please notify us immediately and within a reasonable time after you have detected that the products are defective. If Athletegy reasonably determines that the products are in fact defective, Athletegy reserves the right to send you a non-defective identical replacement item or will make a full refund to you, including shipping costs.

 

Athletegy's quality guarantee

Athletegy acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.